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What You Agree To When You Use Our Platform

Our legal framework sets out your rights, our obligations, and how your account data is handled — written in plain language so there's nothing buried in fine print.

State-dependent accessPayPal, Venmo, Play+ coveredAccount data rightsClear contact pathsUS-only scope
betdds What You Agree To When You Use Our Platform
LEGAL CONTACT PATHS

How to Reach Us About a Policy Question

If you have a question about how a specific clause applies to your account, or you want to request a copy of your personal data, our support team handles those requests directly. We keep three contact channels open so you can choose the one that fits your situation — live chat for quick clarifications, email for formal written requests, and an in-account help form for anything tied to your specific account record.

Live Chat Open the chat icon from any page in your account. Use this for quick questions about a clause, an account hold, or a payment dispute tied to our terms.
Email Support Send formal data requests or written complaints to our support address. We respond to legal and privacy requests in writing with a documented reference number.
In-Account Help Form Log in, go to Account Settings, and select Help. Submit a form tied to your account record for issues that require us to pull your transaction or session history.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We take a narrow approach to data collection — we gather what's needed to run your account, verify your identity, and process payments through PayPal, Venmo, and Play+. We don't sell your data to third-party marketers. Cookies on our site are used for session continuity and fraud detection, not behavioral ad targeting. You can manage cookie preferences from the footer of any page. Account data is retained for as long as your account is active and for a period after closure as required by state regulations.

Identity Verification

We verify your name, address, and age using a government-issued ID uploaded through your account portal. This step is required before your first PayPal or Venmo withdrawal is processed.

Cookie Management

Session and security cookies run automatically. You can opt out of non-essential cookies from the footer settings panel on any page without affecting your ability to log in or play.

Data Retention Policy

We keep your account records — deposits, withdrawals via Play+ or Venmo, session logs — for as long as required by applicable state law after account closure.

Requesting Your Data

Email our support team or use the in-account Help form to request a full export of your personal data. We fulfill verified requests within the timeframe your state law requires.

Common Questions About Our Terms and Your Rights

These are the questions our account holders ask most often about how our legal terms apply day to day — from data rights to account closure to how disputes get handled.

No. Access depends on your state's laws. We only accept accounts from states where online wagering is permitted under local law. Check your state's current status before opening an account.

Log into your account, go to Account Settings, and submit a data request through the Help form. Alternatively, email our support team. We respond with a documented reference and fulfill within the legally required timeframe.

Payment method details linked to your account are retained only as long as state law requires for audit and fraud-prevention purposes, then deleted. We do not share them with third parties after closure.

Send a written dispute to our support email. We'll review the specific clause against your state's consumer-protection standards. Where a state rule is more protective, that standard applies to your account.

We email you directly when material changes take effect. Logging into your account after the stated effective date counts as acceptance of the updated terms. We don't make silent changes.

We can suspend an account immediately if we detect access from a restricted state, shared credentials, or fraudulent payment activity via Play+, Venmo, or PayPal. A formal notice is sent to your registered email within 24 hours of any suspension.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.